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Armed and Unarmed Security Guards

Austin, TX · Law Enforcement/Security
DoD Secret/Top Secret
Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
Monday – Friday 4:00pm (Central) – 8:00am (Central)
Saturday – Sunday, and Holidays 24-hour support
Duty hours are subject to change based on Client’s need/request/threat assessment.
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
  1. Controls access to client site or facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility.
  1. Provides an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs; provides a courteous, respectful, and pleasant interaction with each client employee and visitor as perceived from their point of view; presents a good image of the client and its security department.
  1. Communicates in a manner that is open, honest, and responsive in all situations; provides information to the extent authorized regarding the site and surrounding area as requested by visitors.
  1. Monitors entrances and exits; acts to prevent unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking; operates a gate and examines vehicle contents; monitors remote entrances using closed circuit television; operates remote access devices; calmly directs persons who cause a disturbance to leave the property.
  1. Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspects buildings and grounds using appropriate equipment and protective gear.
  1. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations; sets up barriers and signage; and provides direction or information to others.
  1. Prepares logs or reports as required for site; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
  1. Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel, or public safety authorities as appropriate for the circumstances and/or as required by the site.
  1. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents or conditions following procedures established for the site, by the company, and/or through training or certification.
  1. Acts to ensure that all property removal is conducted within appropriate policy requirements and in accord with client standards; identifies client products or materials among items carried by client employees or visitors.
  1. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site. Observes and report incidents; directs others.
  • Have a minimum of six months security/plant, protection/law enforcement or related work experience.
  • Have a valid Texas motor vehicle operator’s license.
  • Be well poised, tactful, diplomatic and have the ability to exercise good judgment under stress.
  • Must be a U.S. citizen.
  • Successfully complete a background investigation covering the last 5-7 years of credit, criminal, and employment history.
  • Be in sound physical and mental health.
  • Have at least 20/40 vision or wear correction to that standard.
  • Be able to hear and understand normal conversational tones.
  • Able to stand and walk for long periods of time, as well as lift and carry objects up to 25 pounds.
  • Be certified with the State of Texas Agency that oversees Private Security Guards and Security Guard companies
  • Must have an active and current State of Texas Level II Unarmed Security Guard and/or Level III Armed Security Guard certification not expiring within 60 days of application.
  • Maintain First Aid/CPR/AED certifications.
  • Guards will present a neat and professional appearance and wear a uniform in compliance with company standards.
  • Have own reliable transportation and cellphone.
  • Must have basic computer and email skills
General Guidelines:
Guard and protect property and personnel of the property and facilities from damage or loss through theft, fire, trespass, espionage, sabotage, riot in accordance with client policy, the United States Government “National Industrial Security Program Operating Manual” and Federal, State and local regulations.
Guard and protect Client’s classified/proprietary material from compromise, unauthorized access, loss or theft while on Client’s facilities or in Client’s custody.
The guards will perform the following tasks while on duty:
1. During duty hours, perform duties that may include stationary positions, walking patrols (either alone or in pairs), and monitor CCTV stations as requested or as assigned during shifts by shift supervisor or by company supervisors.
2. The guards will ensure that when a building is vacated, the doors are locked, and the building alarms are set.
3. Verify that illegal entry into the buildings has not occurred.
4. The guards will annotate each entry/exit from each building either manually or electronically and will annotate round completion with times and comments.
5. The guards will lock/unlock buildings for Client’s employees if the employee is appropriately badged or previously approved by the Client’s Security Staff.
6. When not on patrol, the guards will monitor the CCTV station. The guards will not alter the camera views unless advised to do so by the Client’s Security Staff.
7. The guards will log all actions into a Daily Activity Report that will be emailed to the Client’s Security Staff at the end of each shift.
During their shift, the guards will also be responsible for additional duties assigned by the Client’s Security Staff. These duties will be included in the post orders.
Confront Intruders:
Guards will prevent unauthorized entry and/or any attempted unauthorized entry to each site to the best of their ability at all times without exposing themselves to undue risk. Should either occur, the guards will contact the local police department and the Client’s Security Staff immediately.
Armed Officers:
In the event that a specific threat or other event requires increased protection, the company will provide State of Texas Level III certified armed officers within 24 hours of notice.
Interface with Alarm Monitoring Stations:
Guards will answer all incoming phone notifications from the alarm monitoring stations. Guards are required to respond to all alarms. Guards will attempt to re-set all alarms for which they have access or contact the Client’s Security Staff. Guards will not put Fire Alarms or Security Alarms on test unless specifically directed by the Client’s Security Staff.
Any alarm notifications and system status updates will be annotated and provided to the Client’s Security Staff the next business day via the Daily Activity Report.
If smoke or fire is detected, the guards will contact the local fire department immediately. During an electrical power failure, the guards will notify the electric power company’s emergency number and report the power outage. The guards will also contact the Client’s personnel on the recall list provided. The guards will remain on-site during the outage. The occurrence will be annotated on the guard response log and provided to the Client’s Security Staff the next business day.
Medical Emergencies:
In case of a medical emergency, the guards will act as first responders. If there is a medical emergency, the guards will immediately notify local emergency services and the Client’s Security Staff. The guards will assess and assist the victim while waiting for professional help. The guards will not attempt any medical procedures or activities outside of first responder duties and certifications.
Maintain Guard Log:
This log will include, but is not limited to the following:
1) Document the time of each entry into the log.
2) Document telephone contacts between the guard and other providers ie., alarm monitoring stations, emergency personnel, etc.
3) Document routine patrol activities.
4) Document all unusual occurrences.
If the Guard is unable to submit a Daily Activity Report via email, it will be legibly written and given to the Client’s Security Staff at the end of the Guard shift. At the next available time, the Guard will email the report to the Client’s Security Staff.
Clean Area:
Guards will clean their immediate work area at shift termination. Guards will clean all kitchen utensils and equipment if used ie., microwave, sink.
Prohibited Actions:
The Guards will not use the Client’s copier, fax or computer equipment unless otherwise directed by the Client’s Security Staff. Client’s telephones will not be used for personal use. Guards may not store, purchase or consume alcoholic beverages while on duty at Client location. Smoking is only allowed in designated smoking areas. Guards are not allowed to leave the Client’s facilities during duty hours.
COMPENTENCIES (as demonstrated through experience, training, and/or testing)
  • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
  • Knowledge of or ability to learn security operations and procedures.
  • Ability to see, hear, speak, and write clearly in order to communicate with employees and clients.
  • Ability to write routine correspondence, including logs and reports.
  • Ability to carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to changes in the external environment and organization.
  • Good organizational skills.
  • Ability to provide high quality customer service.
  • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
  • Required ability to handle multiple tasks concurrently.
  • Basic skills in keyboarding, computer usage, and operating controls.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • May be required to utilize rapid and effective judgment in responding to unusual or emergency situations using appropriate escalation of force level.
  • May be required to work overtime without advance notice.
  • Frequent sitting, standing and walking, which may be required for up to 8 hours per day and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent lifting and/or moving up to 20 pounds and occasional lifting and/or moving up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • May be required to use vehicle in the performance of duties. Vehicles are to include but not limited to: cars, trucks, electric carts, and bicycles.
  • On occasion may be required to perform stressful physical activity.
  • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
  • Works in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and awareness of personal safety and safety of others.
  • May be exposed to or required to handle sensitive and confidential information.

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